The government made the retailers set up a body to deal with the deluge of consumer complaints against the furniture retailers. The Furniture Ombudsman was set up by the retailers to deal with these problems. The problem is that the success of the customer to get satisfaction for their complaints has gone down from 70% to 30% in favour of the consumer, according to an article which is written by The Guardian newspaper online. Being independent, we do not adhere to the Furniture Ombudsman's code of practice. We offer furniture reports at affordable prices.
1. You complain
2. They challenge your complaint
3. The retailer offers a technician from a sub-contractor franchise company like Servico, Eco-Master, Leather Master, Homeserve etc. For which consumers have to pay at least £45 for.
Problems:
1. The consumer is paying for a so-called expert that usually has no qualifications within the furniture industry.
2. The so-called expert is being paid £30 per appointment to fob you off from the franchises mentioned above, who in turn get all their work from the retailers.
THEREFORE THE SO-CALLED EXPERT IS NOT INDEPENDENT OR AN EXPERT.